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Facilities Management Express

Customer Success Specialist

Customer Success – Columbus, Ohio
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level

Check out this page to learn about our company perks and why FMX is a great place to work: https://promo.gofmx.com/careers-at-fmx/

In this position, you'll become a member of a fast-paced facilities management software company. You will be working in a laid-back team environment to assist customers to assure ongoing success of the FMX software.

Duties and Responsibilities:

  • Supporting domestic and international customers with the implementation of the FMX software
  • Providing ongoing customer support by responding timely to calls, emails, and live chats
  • Establishing, maintaining, and continuously increasing client satisfaction through professional and courteous service
  • Working closely with the management team to identify new ways to streamline processes and improve workflow
  • Curating monthly update emails to notify customers of software improvements 
  • Assisting in developing user guides, help-sheets, learning center documentation, FAQ lists, training material, and departmental procedures to assist teammates and end-users
  • Working in close coordination with leadership, marketing, development, and sales teams to maintain consistency across all customer-related processes

Knowledge and Skill Requirements:

  • BS/BA Required or 2+ Years of related experience
  • Strong knowledge of Microsoft Suites
  • Excellent written and oral communications skills
  • Background in Customer Service

Abilities Required:

  • Ability to quickly learn new software programs
  • Ability to analyze and resolve customer complaints
  • Ability to be compassionate and build relationships with customers
  • Must be self-motivated and complete work in a timely manner
  • Ability to manage a large amount of incoming calls and emails

Other Considerations:

  • Bilingual preferred 
  • Willingness to work a flexible schedule between the hours of 8:00 AM (EST) – 6:00 PM (EST)
  • Experience working for other computer services businesses

Travel Requirements:

  • Moderate travel is required to local customers.

Disclaimer

Facilities Management Express is an equal opportunity employer and does not discriminate on the basis of age, color, disability, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other classification prescribed by applicable law. 

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  • Location
    Columbus, Ohio
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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